Terms & Conditions
In case of omission of any condition, it shall be deemed governed by the terms of online sales according to the Ethical Code of AMD - Associação Portuguesa de Marketing Direto.
The Online Store Herdmar may change this terms and conditions at any given moment and without any previous notice, so you should read them before placing any order or using the websit.
The user will be liable for damages and losses of any nature that Online Store Herdmar may suffer as a consequence of non-compliance with any of the obligations that are subject to legal notices.
The client authorizes Herdmar to send information about products and services that may be of interest to you by using your personal data for the purpose of direct marketing through any communication channel, namely through the use of electronic mail, SMS, MMS or other forms of communication.
Herdmar guarantees the confidentiality of all data provided by its customers.
The Herdmar database is registered with Comissão Nacional de Protecção de Dados (National Data Protection Commission).
All Clients have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to cease to be part of the Herdmar database you can exercise this right through the following email firstname.lastname@example.org.
The Online Store Herdmar reserves the right to refuse or withdraw access to the site or services at any time and without prior notice, on its own initiative or by a third party, to those users who do not comply with these legal notices or the conditions.
Herdmar reserves the right to change any description, image or other information of the online store catalog without prior notice.
In the absence of availability of the product, Herdmar undertakes to inform the user as soon as possible. Herdmar only dispatches on weekdays. In this way, neither weekends nor holidays are counted toward estimated delivery of parcels.
All prices are subject to changes without notice and are subject to change without notice.
The value of the shipping costs is borne by the customer and is calculated according to the weight of the products, destination and the total value of the order.
After placing the order the user has 48 hours to make the payment. If you fail to do so within this period, the order will be canceled.
By choosing to pay with some Payment Services (e.g. Multibanco), you will receive an email with the data to make the payments.
The Online Store Herdmar will use its efforts to guarantee the maximum confidentiality and security in the data transmitted through the internet.
Deliveries can be made in any country except for some countries, in which you should contact us. Transit times will vary according to the shipping address and method chosen. The delivery of the orders will be made to the address indicated by the user and according to the delivery times of the carrier in charge of the transport.
Home delivery can not be done in PO Boxes.
The Online Store Herdmar undertakes to deliver the ordered items as soon as possible. All orders shipped by the Herdmar online store must be examined by the customer upon receipt. If any irregularity or damage is detected in the product, the customer must return it to the carrier, justify the reason for the return in the delivery note and inform Herdmar immediately. All shipments will be duly accompanied by the necessary legal documents.
CNIACC -Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide
CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Edifício Ninho de Empresas – Estrada da Penha
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, n.º 240, 1º
Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
Contratos celebrados na Região Autónoma da Madeira
Rua da Figueira Preta, n.º 10, 3.º andar
Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31 – Loja 6
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
Rua Capitão Alfredo Guimarães, n.º 1
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 Braga
VIANA DO CASTELO: Av. Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 – 394 Viana do Castelo
In the case of online consumer litigation, the consumer may use an online dispute resolution (RLL) system, the online dispute resolution (ODR) Platform, which has the power to resolve disputes regarding the resulting contractual obligations of sales contracts or online services. Access the Electronic Dispute Resolution Platform in online sales or service contracts. More information at Portal do Consumidor (www.consumidor.pt)