Transportation and Payments
All orders placed with Herdmar will be shipped the same day if they are confirmed until 1pm local time on a Business Day. Except due to unforeseen circumstances. All other orders will be shipped in the next Businnes Day.
If there is any issue with your order (e.g. delivery adress...) our support team will contact the customer to solve the problem. We'll wait for a solution for 5 Business Days in order to ship the order. If there is no answer after that time the order will be cancelled and issued a full refund.
Delivery Methods and Transit Time
Herdmar will ship your orders with one of three renowned Express Couriers: Nacex, UPS e FedEx. Due to the fact that will have worldwive shipping it might be needed to use other companies to ship to certain countries.
All shippments will have a tracking number that we'l be sent with the shipping confirmation.
Transit Times will vary according with the Method and Country and will be confirmed when fullfiling the order:
Europe: 1-4 Business Days
North America: 1-4 Business Days
Rest of the World: 1-15 Business Days
Delivery Costs vary according to the country of destination and the Delivery Method of choice. All of this will be known during the confirmation of the order.
Duties and Taxes
All orders include all Portuguese taxes and will be exempt from any other taxes within the European Union, if not there will be information about it wheen choosing the shipping method. For other destinations it might be needed to pay import taxes to receive the order and the customer will be responsbile to pay them.
Herdmar orders can be fullfilled using a wide range of payment methos which vary according to the destination country. The following Payment Methods are available: Debit/Credit Card (MasterCard, VISA, American Express, Maestro), PayPal, Multibanco, UnionPay, Carte bancaire, Bancontact, Belfius, Boleto Bancário, etc...